Legal

Privacy Policy

This Privacy Policy explains how Stratace collects, uses, stores, shares, safeguards, and retains information in connection with the website, account systems, billing flows, support processes, licensing operations, training materials, and related application functionality. We take privacy seriously because the service involves account identity, commercial access, licensing integrity, and operational information that must be handled responsibly.

By using Stratace, creating an account, submitting information through our forms, purchasing a package, or interacting with the platform, you acknowledge the practices described in this policy, subject to any separate written data-processing terms that may apply to a particular account or enterprise arrangement.

Information we may collect

Depending on how you use Stratace, we may collect and process several categories of information, including:

Identity and contact information such as name, email address, company name, and related profile details.
Authentication and account information such as login credentials, security settings, verification events, and account-access records.
Purchase and billing metadata such as plan selection, transaction references, billing email, subscription identifiers, seat-related information, and payment-provider status data.
Licensing information required to generate, validate, manage, audit, or enforce licenses, seats, and related entitlements.
Support, pre-sales, and operational communications that you send to us, including tickets, form submissions, commercial enquiries, and customer-service interactions.
Usage and diagnostic information reasonably necessary to maintain the service, investigate errors, improve stability, understand product quality, and protect the platform from abuse.

How we use information

We use information only where reasonably necessary for product operation, commercial administration, security, legal compliance, or service improvement. Typical uses include:

Authenticating users, protecting accounts, and enforcing security controls such as password and two-factor authentication workflows.
Creating, storing, validating, and managing licensing data tied to purchased plans, seat counts, and account entitlements.
Operating checkout, billing, subscriptions, seat adjustments, and account-management processes.
Responding to support requests, pre-sales enquiries, onboarding needs, privacy requests, and other customer communications.
Monitoring platform health, investigating technical issues, identifying fraud or abuse signals, and improving reliability and product quality.
Maintaining internal auditability around licensing, billing, access, dispute handling, and security-related events.

Payments and payment providers

Payments are processed through third-party payment providers such as PayPal. Stratace does not typically store full payment card details on its own systems. We may receive limited payment metadata, such as transaction identifiers, plan references, subscription states, payer-related details necessary for billing operations, and other provider responses required to confirm, manage, or reconcile purchases.

Support, pre-sales, and communications data

When you contact Stratace through support, billing, pre-sales, or legal/privacy channels, we process the information you provide so we can respond, investigate, advise, document outcomes, and maintain internal records of the interaction. This may include your name, email, account association, the subject of your enquiry, relevant account context, attachments, billing details you choose to provide, and the content of the message itself.

We encourage users not to submit unnecessary sensitive information through general support forms unless specifically required for the matter at hand.

Security and platform protection

Stratace applies commercially reasonable technical and organisational safeguards intended to protect information and maintain platform integrity. These measures may include authentication controls, role-based access limitation, logging, licensing validation checks, rate limiting, fraud-prevention measures, operational monitoring, and access restrictions around sensitive administration functions. No internet-based service can promise absolute security, but we work to reduce risk through layered controls and responsible handling.

Data retention

We retain information for as long as reasonably necessary to provide the service, maintain account continuity, operate billing and licensing systems, comply with legal obligations, resolve disputes, enforce agreements, preserve business records, and maintain auditability for security and commercial events. Different categories of information may be retained for different periods depending on operational need, legal exposure, fraud-prevention requirements, and the nature of the account relationship.

How information may be shared

We do not sell personal information in the ordinary meaning of that phrase. However, we may share information where reasonably necessary with payment providers, hosting and infrastructure vendors, email or communications providers, contractors operating under confidentiality obligations, analytics or operational service providers, or legal and professional advisers where needed to operate the service, support customers, protect the platform, or comply with law.

We may also disclose information where required by law, valid legal process, regulatory request, fraud investigation, or where disclosure is reasonably necessary to protect Stratace, its users, or the public from harm or unlawful conduct.

International processing

Because modern software infrastructure may rely on providers, systems, or personnel located in more than one country, your information may be processed outside your jurisdiction. Where cross-border processing occurs, Stratace aims to use commercially reasonable safeguards appropriate to the context, including contractual protections where relevant and operational limitation of access where feasible.

Your rights and choices

Depending on the law that applies to you, you may have rights to request access to personal information, correction of inaccurate data, deletion of certain information, restriction of processing, objection to certain uses, or receipt of information in a portable format. These rights are not absolute and may depend on account status, legal requirements, fraud-prevention obligations, record-retention duties, and the technical context of the service.

Where you would like to make a privacy-related request, the primary route is to contact Stratace through the appropriate support or privacy channel with enough information for us to identify the account and assess the request properly.

Children

Stratace is intended for business and professional use and is not directed at children. We do not knowingly build the service for use by minors in a consumer context.

Policy updates

We may update this Privacy Policy from time to time to reflect product evolution, legal developments, changes in vendor relationships, security improvements, or operational realities. Where required, we will post the updated version through the service or related site areas. Continued use after the effective date of the revised policy may constitute acceptance of the updated terms, subject to applicable law.

Contact

If you have a privacy question, concern, or formal request, contact Stratace through the appropriate support or privacy contact path so we can review the matter in context.